RETURNS AND REFUNDS 

For Online Orders: To request a return authorization, contact our customer service team. Store credit refunds are available for returns of unused and unopened full-size products within 30 days of purchase and that arrive back to us in sellable condition.  We must receive the original item(s) back to our shop prior to processing returns and refunds. All exchanges and returns must be received in our shop within 14 calendar days of the return request. We are not responsible for return shipping costs. For sanitary purposes, all face and body tools are final sale. This includes but is not limited to makeup sponges, brushes, clothes, gua sha tools, face and body rollers, pillow cases, scrunchies and eye masks. Sale Items and gift cards are also final sale.

LOST/MISSING SHIPMENTS

Once a package has left our shop, trust is put into the carrier to deliver packages successfully. Although not common, sometimes packages are mis-delivered, an unsuccessful attempt was made and the package was sent back, or the carrier simply marked your package as delivered before actually making the delivery. We recommend giving it a couple days and reaching out to your neighbors in the meantime. Note that once a package has shipped, Shimmer is no longer able to operate on behalf of the customer and any issues with delivery or tracking should be addressed with the shipping carrier directly. In some cases, they can locate where they mistakenly left your package, otherwise they will typically contact the vender and work to resolve the issue. We will happily provide the carrier with whatever information they need when they’re investigating a claim.

IN-STORE PICKUP

Orders placed utilizing our in-store pickup feature are typically processed the same day or the following day if placed after regular business hours. You will be notified via email or telephone when your items are available for pickup and updated with our current store hours. Orders are processed upon fulfillment and held for 30 days. Orders that have not been picked up after 30 days will be cancelled. If you decide after placing your order that you prefer to have it shipped, please contact our customer service team and we will process the $8 shipping charge and confirm your shipping address.

Please note:

•Our customer support staff is a team of real people here to help you. Feel free to fully utilize their services, but please be respectful and kind.

•Some promotional items, limited edition items, gifts with purchase, and bundles may not qualify for standard returns and exchanges.

•If your item is damaged or broken upon receipt, we will request photo documentation prior to sending out a replacement item.

Should we believe any of the above policies are being abused or taken advantage of, Shimmer reserves the right to adjust them at its sole discretion.

Services Policies

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us. The schedules of our makeup artists are also very important to us and we ask that you respect their time.

All clients are required to have a card on file to book an appointment.

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our artists and our clients.

Cancellations and rescheduled appointments without 24 hours notice are subject to a cancellation fee of $15. Missed appointments (“no-shows”) will be charged 50% of the service charge. No-shows for special events, during which availability is limited to the day of the event, will be charged 100% of the service fee. This fee is non-refundable and cannot be put toward any future services. Any client who reschedules or cancels more than 3 times will be required to pay in full before we reserve an appointment for them.